Online Seller Investigation Services

Third-Party (3P) Resellers 

Definition: Third-party resellers buy products from authorized distributors or retailers and resell them on online platforms like Amazon, Walmart marketplace, and TikTok Shop without the brand’s consent. These products may have been legitimately purchased, acquired through gray market channels, or even stolen. 

Challenge: These resellers may violate pricing policies, geographic restrictions, or other agreements, creating competition for authorized sellers and eroding brand value across major e-commerce platforms. They can also dilute the brand’s control over its distribution network and complicate efforts to maintain brand image and pricing consistency as well as market positioning. Our Amazon counterfeit seller investigations help identify these complex reseller networks. 

Example: A hair care brand releases a limited-edition holiday box set through its authorized retailers, featuring several popular products, some in special sizes that were not previously offered as standalone items in the market. Customers purchase these sets and resell individual items on Amazon and Walmart marketplace, causing confusion about product availability and undercutting the brand’s minimum advertised pricing (MAP) on regular-sized products, disrupting the brand’s pricing strategy and reducing perceived value. 

Gray Market Sellers 

Definition: Gray market sellers distribute genuine products outside the brand’s authorized channels on platforms like Amazon, Walmart marketplace, and TikTok Shop, often sourcing them through unofficial means like overstock purchases, liquidation sales, or international markets. These products may also be diverted through theft or other unauthorized methods. 

Challenge: Gray market sellers create significant challenges by selling products that may not meet the regulatory standards, testing requirements, or labeling practices specific to the intended market. This can lead to customer confusion, safety concerns, and damage to brand reputation, while also complicating compliance efforts and straining relationships with authorized distributors. E-commerce platform infringement detection is crucial for identifying these operations across multiple online retailers. 

Example: A nutraceuticals brand discovers that its supplements, originally intended for sale in a foreign market with different health regulations and ingredient standards, are being sold in the U.S. by unauthorized sellers on Amazon and Walmart marketplace. These products may contain ingredients or dosages that do not comply with U.S. FDA requirements or lack proper labeling about product claims, allergens and usage instructions. This not only has the potential to risk consumer health but also leads to confusion and mistrust among U.S. customers, resulting in complaints, potential legal issues, and harm to the brand’s reputation. 

Counterfeit and Infringing Product Sellers 

Definition: These sellers offer fake or infringing products that violate intellectual property rights, such as counterfeit goods, trademark violations, or imitations of the brand’s designs or packaging (e.g. trade dress) across well-known e-commerce platforms including Amazon, Walmart marketplace, Aliexpress, Shein, Temu and TikTok Shop. 

Challenge: Counterfeit sellers pose a serious threat to a brand’s reputation, consumer trust, and revenue. Their activities can lead to customer dissatisfaction, safety concerns, and legal challenges, requiring extensive resources for enforcement and mitigation. Focused Amazon counterfeit seller investigations and TikTok Shop unauthorized seller removals are vital tools for addressing these sophisticated operations. 

Example: A consumer electronics brand finds that counterfeit versions of its popular headphones are being sold on Amazon and emerging on TikTok Shop under slightly different names. These counterfeit headphones closely replicate the brand’s distinctive design, leading consumers to mistakenly believe they are authentic or somehow affiliated with the brand. The inferior quality of these replicas can result in customer complaints and negative reviews, ultimately harming the brand’s reputation and reducing sales. 

Dropshippers 

Definition: Dropshippers act as intermediaries between customers and suppliers, selling products without holding inventory themselves across various online marketplaces including Amazon, Walmart marketplace, and increasingly on social commerce platforms like TikTok Shop. 

Challenge: Unauthorized dropshippers may source products from gray markets, counterfeit suppliers, or other unverified sources, risking the sale of substandard or infringing goods. Since dropshippers do not physically hold the inventory, the responsible party and the goods are often in different locations or jurisdictions, making it difficult to determine where the goods are stored, who controls them, and which laws apply. When goods are kept in leased spaces within larger warehouses, it becomes even harder to establish who has access or is liable for any illicit activity. This complexity requires comprehensive online marketplace IP enforcement strategies and related investigations. 

Example: A skincare brand finds its products being sold by a dropshipper on various online marketplaces. The dropshipper takes orders but relies on a network of unknown third-party suppliers to fulfill them. As a result, customers receive products with inconsistent packaging, questionable quality, and varying expiration dates, leading to numerous complaints. These circumstances make it difficult to determine what recourse may be available to address the dropshipper and grasp the true volume to attribute to any one supplier. 

Bulk Liquidators 

Definition: Bulk liquidators acquire large quantities of products, including stock lots, at discounted prices from overstock, clearance, liquidation, or surplus sales, often acting as wholesalers. They may also handle counterfeit goods disguised as genuine overstock or worse, offer stock lots containing both genuine AND counterfeit goods. They resell products outside of the brand’s authorized distribution network, frequently on online marketplaces like Amazon and Walmart marketplace or through secondary retail channels. 

Challenge: By flooding the market with discounted, surplus, or potentially counterfeit products, bulk liquidators disrupt pricing strategies, damage brand value, and create confusion about product availability and quality. Their practices can undermine the perceived exclusivity or premium positioning of a brand and erode trust with both authorized retailers and consumers. Walmart marketplace brand protection services are particularly important as this platform continues to grow as a major outlet for liquidated goods and sellers encounter less competition than they would on Amazon. 

Example: A home appliance brand discovers its discontinued models, along with counterfeit versions, being sold by bulk liquidators on Amazon and Walmart marketplace. Since acquired in bulk, the units are offered at significantly lower prices, confusing customers about the current product lineup and undercutting the brand’s pricing strategy. 

Retail Arbitragers 

Definition: Arbitragers exploit price differences between various markets or platforms by purchasing products at a lower price in one channel and selling them at a higher price elsewhere, often moving products between Amazon, Walmart marketplace, eBay, TikTok Shop, and other online retailers. 

Challenge: While arbitraged products are usually authentic, this practice undermines the brand’s pricing strategy, may violate territorial agreements, and can create regulatory issues, especially if products do not comply with the standards of the destination market. Unlike gray market sellers, whose primary focus is unauthorized distribution outside approved channels, arbitragers primarily capitalize on pricing gaps, which can also lead to regulatory and labeling concerns similar to those seen with gray market goods. 

Example: A cosmetics brand finds its products, originally labeled for the European market, being resold in the U.S. by marketplace arbitragers on Amazon and Walmart marketplace at lower prices than authorized retailers. The foreign-language labels confuse U.S. consumers, leading to customer complaints and potential safety concerns. This undermines the brand’s pricing strategy and damages relationships with authorized U.S. retailers who struggle to compete. 

Deceptive Sellers 

Definition: Deceptive sellers intentionally mislead customers by providing inaccurate information about product authenticity, origin, or association with the brand across major e-commerce platforms including Amazon, TikTok Shop, and Walmart marketplace. 

Challenge: These sellers harm brand trust by fostering consumer confusion and dissatisfaction. They often use misleading descriptions, false claims, or hidden affiliations, making it difficult for brands to enforce their rights and protect their market presence effectively. Identification, investigation and TikTok Shop unauthorized seller removal is particularly important as deceptive sellers exploit social commerce features and influencer partnerships to appear legitimate. 

Example: A seller on Amazon claims to be an “authorized dealer” of a luxury watch brand but has no official relationship with the company. The seller lists watches that are either refurbished, used or sourced from unknown channels, causing customer confusion and potentially damaging the brand’s image when customers receive lower-quality products or creating warranty issues and negative customer experiences should that customer attempt to submit a request for a repair.